FAQS

We always try our best to make the custom process simple.

1. Locate the product you want: select your preferred product from our multiple collections. Each of our collections is a different product (fabric). Click the product link you like.
2. Customize your product: finish your custom selections in product page, such as color, size, header style, or other selections. Remember to choose the quantity you need.
3. Double check your selections: Review your products in cart. Adjust the quantity or remove any product if you need.
4. Check out: click "Check Out" to proceed. Fill in your shipping address and enter your payment information. Once everything is set, simply finish the payment.

Now you have successfully placed your custom order! You will receive a confirmation email regarding the quantity and color of your order. For more detailed information, please contact our agents through support@uamblinds.com.

Yes. To request a modification, please contact our support team via Inbox or email at support@uamblinds.com.

• Free Modification: You can request changes to your order for free within 24 hours of placing it.
• Paid Modification: If the 24-hour window has passed but the order has not yet been shipped, a 50% modification fee will apply.
• No Modification: Unfortunately, once your order has been shipped, we are unable to make any changes.

For all standard products (sample, curtain rods), orders can be cancelled for a full refund at any time before the order is shipped.

For all made-to-order items:

• Orders cancelled within 12 hours of order confirmation are eligible for a full refund.
• Orders cancelled after production begins can be cancelled. However, we can only refund 50% as the production costs have already been incurred.

Your order is not accepted to be cancelled once it is shipped out.

You can check your order history through your own account page. If you would like a detailed order page file, please contact support@uamblinds.com.

We can be reached at support@uamblinds.com. We will reply within 24 hours.

Thank you for contacting us! Due to time zone differences, we are unable to make phone calls at the moment. Please feel free to reach out to support@uamblinds.com and we will respond as soon as possible.

• If your order has not yet shipped: Please contact us immediately at support@uamblinds.com with your order number and updated details.
• If your order has already been shipped: Unfortunately, we cannot modify the address once the package is in transit. You may contact the carrier directly (e.g., DHL, FedEx) upon receiving the tracking information.

Please contact support@uamblinds.com. Our team will do our best to find a perfect solution for you.

As a factory-direct brand, our prices are already lower than retail — no middlemen, no markups. We also offer two types of additional discounts: amount-off discounts that apply automatically when your order reaches the threshold, and discount codes you can enter at checkout.

Yes! As a manufacturer, we offer factory-direct pricing and flexible wholesale options.

For retailers/designers: We provide complimentary samples, bulk pricing, and long-term partnership discounts. Contact us at support@uamblinds.com for details.

For influencers: We welcome collaboration opportunities. Reach out to support@uamblinds.com to discuss partnerships.

Custom products usually take 6-9 business days to prepare and 5-7 business days for delivery.

We typically use FEDEX, USPS, UPS, or DHL. Usually it takes 5-7 business days. If you have special shipping requirements, please contact us at support@uamblinds.com.

Our custom products are shipped under DDP (Delivered Duty Paid) terms. The price you paid at checkout is all-inclusive. If you receive any notification requesting payment of tariffs, please contact us through support@uamblinds.com.

1. Take pictures of the damaged package.
2. Report the damage or loss to the carrier.
3. Contact us at support@uamblinds.com and we will help to fix it.

Enter the tracking number from your email notification on the carrier's website. If you are unable to track your order, please email us at support@uamblinds.com.

Measure the width at three points and use the narrowest measurement, then subtract 0.5 cm (3/16") for smooth installation. Measure height at three points and use the longest. For a complete step-by-step guide, see our How to Measure Your Windows for Cellular Shades guide, or visit our Measuring & Installation Guide.

Make sure both width and height are larger than the window frame so the shade fully covers the window. No width deduction is required for outside mount. See our Measuring & Installation Guide for full details.

Please refer to our Measuring & Installation Guide or contact us at support@uamblinds.com.

Single cell shades have one layer of honeycomb air pockets and provide basic insulation suitable for mild climates. Double cell shades have two layers, providing significantly better thermal performance and sound dampening — the most popular choice for bedrooms and living rooms in the US, Canada, and Australia. For a full comparison including R-value data, see our guide: Single vs Double vs Triple Cell Honeycomb Shades: R-Value Compared.

TDBU stands for Top Down Bottom Up — a cellular shade with two independently movable rails. For a full comparison, see our guide: TDBU vs. Standard Cellular Shades: Is the Upgrade Worth It?

Light filtering is the right choice for living rooms, dining rooms, and home offices. Blackout is the right choice for bedrooms, nurseries, and home theaters. For a room-by-room breakdown, see our Blackout vs Light Filtering Blinds guide.

The R-value of cellular shades depends on cell count and fabric type. Single cell shades typically provide R-3 to R-4; double cell shades reach R-4 to R-5; triple cell shades can reach R-6 or higher. Blackout fabric adds an additional reflective layer that boosts insulation further. For a detailed breakdown by cell count and climate, see our guide on honeycomb shades R-value and energy savings.

The cellular shades insulation value comes from the honeycomb air pockets that trap still air between the glass and the room — the same principle used in double-pane windows. A well-fitted double cell shade can meaningfully reduce heat loss in winter and heat gain in summer. For a full explanation of how this works, see our guide to insulated cellular shades.

Motorized cellular blackout shades are available on select products. Please contact us at support@uamblinds.com with your window measurements and we'll confirm availability and pricing for your specific configuration.

Yes. All UAM Blinds cordless day night cellular shades operate without hanging cords, loops, or chains — you raise and lower by gently pushing or pulling the bottom rail directly. This makes them safe for homes with children and pets.

Our blackout cellular shades do not include side tracks as standard. The cordless design and precise custom sizing minimize light gaps at the edges. If complete edge-to-edge blackout is critical for your application, outside mount installation — where the shade extends beyond the window frame on all sides — is the most effective approach. Contact us at support@uamblinds.com for guidance.

We currently offer TDBU and Day & Night as separate product lines. Our TDBU shades give you independent top-and-bottom rail control in light filtering or blackout fabric. Our Day & Night shades combine two fabric layers in one shade for seamless day-to-night transitions. If you're unsure which suits your window, contact us at support@uamblinds.com and we'll help you choose.

Due to unusual proportions, we upgrade the shade with a wooden headrail to enhance stability and performance.

Do not pull the fabric or unfold the shade before it is fully installed. Once installed, use both hands to gently and evenly lift or pull down the bottom rail. Avoid pulling from just one side.

We always encourage customers to order physical Sample Books before making a final decision for the most accurate color representation.

If you have a track rod, the length will be chosen according to the length of the track rod to the floor. Please refer to our Measuring & Installation Guide for detailed instructions. If something is not sure, please don't hesitate to contact us at support@uamblinds.com.

Light-filtering curtains are ideal for living rooms and dining rooms. Blackout curtains are best for bedrooms for sound insulation and quality sleep. Contact us at support@uamblinds.com if you need help choosing.

Please refer to our Measuring & Installation Guide for step-by-step instructions. You can also contact us at support@uamblinds.com.

Mounting the curtain rod close to the ceiling (rather than right above the window frame) guides the eye upward, making the room appear taller and more spacious.

Our curtains are priced per panel. When you select the quantity of 1, there will be 1 panel in your order.