Warranty & Quality Guarantee

We Stand Behind Every Blind We Make.

Every UAM Blinds product is custom-manufactured in our own factory and ships with a standard 2-year warranty covering manufacturing defects in materials and workmanship.

What Our Warranty Covers

Our 2-year standard warranty covers:

Defects in materials — fabric tears, delamination, or structural failures that occur under normal use conditions and are not caused by mishandling or improper installation.

Defects in workmanship — issues with the headrail, bottom rail, mounting hardware, or operating mechanism that result from manufacturing errors.

Damage in transit — if your blind arrives damaged due to shipping, contact us within 7 days of delivery with photos and we will send a replacement.

What Our Warranty Does Not Cover

Normal wear and tear — fading from prolonged sun exposure, minor fabric pilling, or gradual changes in appearance that occur over time with regular use.

Damage from improper installation — damage resulting from incorrect bracket placement, forcing components that do not fit, or installation that does not follow our provided guide.

Damage from misuse — physical damage from pets, children, or accidental impacts.

Custom sizing errors made by the customer — because every blind is cut to the measurements you provide, we are unable to replace shades that do not fit due to incorrect measurements submitted at the time of order. Please review our Measuring & Installation Guide carefully before ordering. If you are unsure about your measurements, contact us before placing your order.

Extended Warranty Options

For added peace of mind, extended warranty coverage is available at checkout:

3-Year Extended Warranty — +$20 per blind. Extends coverage for an additional year beyond the standard 2-year warranty.

5-Year Extended Warranty — +$30 per blind. Our most comprehensive coverage option, protecting your investment for five full years from the date of delivery.

Extended warranty coverage applies to the same terms as the standard warranty — manufacturing defects in materials and workmanship.

How to Make a Warranty Claim

If you believe your blind has a manufacturing defect covered under warranty, contact us at support@uamblinds.com with the following:

Your order number.

A clear description of the issue.

Photos showing the defect clearly.

We typically respond within 1-2 business days. If your claim is approved, we will ship a replacement blind at no charge. We do not require you to return the defective product in most cases.

Our Satisfaction Guarantee

In addition to our warranty, every UAM Blinds order is backed by our quality guarantee: if your blind arrives with a manufacturing defect or does not match your order specifications, we will make it right — with a free replacement or full refund, no hassle.

We are a factory-direct manufacturer. Every blind is made by us, which means we are directly accountable for the quality of every product that ships. There is no middleman to pass the issue to. If something is wrong, we fix it.

Questions about our warranty? Contact us at support@uamblinds.com