FAQS

We always try our best to make the custom process simple.

1. Locate the product you want: select your preferred product from our multiple collections. Each of our collections is a different product (fabric). Click the product link you like.
2. Customize your product: finish your custom selections in product page, such as color, size, header style, or other selections. Remember to choose the quantity you need.
3. Double check your selections: Review your products in cart. Adjust the quantity or remove any product if you need.
4. Check out: click "Check Out" to proceed. Fill in your shipping address and enter your payment information. Once everything is set, simply finish the payment.

Now you have successfully placed your custom order! You will receive a confirmation email regarding the quantity and color of your order. For more detailed information, please contact our agents through jhhmkj@outlook.com.

Yes. To request a modification, please contact our support team via Inbox or email at jhhmkj@outlook.com.

Order modifications are supported under the following conditions:

• Free Modification: You can request changes to your order for free within 24 hours of placing it.
• Paid Modification: If the 24-hour window has passed but the order has not yet been shipped, a 50% modification fee will apply.
• No Modification: Unfortunately, once your order has been shipped, we are unable to make any changes.

For all standard products (sample, curtain rods), orders can be cancelled for a full refund at any time before the order is shipped. Once shipped, you will be advised of the tracking number.

For all made-to-order items:

• Orders cancelled within 12 hours of order confirmation are eligible for a full refund.
• Orders cancelled after production begins can be cancelled. However, we can only refund 50% as the production costs have already been incurred.

Your order is not accepted to be cancelled once it is shipped out.

You can check your order history through your own account page.

If you would like a detailed order page file, please contact jhhmkj@outlook.com.

We can be reached at jhhmkj@outlook.com.

We will reply within 24 hours.

Thank you for contacting us! We appreciate your interest in our products.

Due to time zone differences, we are unable to make phone calls at the moment. However, we are more than happy to assist you with any questions or concerns you may have via email.

Please feel free to reach out to jhhmkj@outlook.com with your inquiries, and we will respond as soon as possible.

• If your order has not yet shipped: Please contact us immediately at jhhmkj@outlook.com with your order number and updated details. We will help you make changes.
• If your order has already been shipped: Unfortunately, we cannot modify the address or phone number once the package is in transit. You may contact the carrier directly (e.g., DHL, FedEx) upon receiving the tracking information to inquire about possible delivery options.

Please contact jhhmkj@outlook.com with your questions.

Our team will do our best to find a perfect solution for you and will minimise your additional cost.

As a factory-direct brand, our prices are already lower than retail — no middlemen, no markups.

We also offer two types of additional discounts: amount-off discounts that apply automatically when your order reaches the threshold, and discount codes you can enter at checkout.

Yes! As a manufacturer, we offer factory-direct pricing and flexible wholesale options.

For retailers/designers: We provide complimentary samples, bulk pricing, and long-term partnership discounts. Contact us at jhhmkj@outlook.com for details.

For influencers: We welcome collaboration opportunities. Reach out to jhhmkj@outlook.com to discuss partnerships.

Custom products usually take 6-9 business days to prepare and 5-7 business days for delivery.

The shipping method varies depending on the product. We typically use FEDEX, USPS, UPS, or DHL for the most efficient and reliable service. Usually it takes 5-7 business days.

If you have special shipping requirements, please contact us at jhhmkj@outlook.com and we will do our best to accommodate your needs.

Our custom products are shipped under DDP (Delivered Duty Paid) terms. The price you paid at checkout is all-inclusive, covering the product, shipping, and any applicable import taxes or tariffs. You will not need to pay any extra fees upon delivery.

If you receive any notification requesting payment of tariffs, please contact us through jhhmkj@outlook.com. Our company will handle any required payments directly.

1. Take pictures of the damaged package.
2. Report the damage or loss to the carrier.
3. Contact us at jhhmkj@outlook.com and we will help to fix it.

Enter the tracking number from your email notification on the carrier's website to track your order.

If you are unable to track your order, please email us at jhhmkj@outlook.com.

If you have a track rod, the length will be chosen according to the length of the track rod to the floor. Please refer to our Curtain Measurement Guideline for detailed instructions.

If something is not sure, please don't hesitate to contact us at jhhmkj@outlook.com. Our professional agents will recommend the right size for you.

Our curtains are priced per panel. When you select the quantity of 1, there will be 1 panel in your order.

We know that lighting, screens, and real-life settings can greatly affect how a color appears. We always encourage customers to order physical Sample Books before making a final decision.

Memory training is a crucial technique that helps your curtains keep their shape and pleats looking neat. By giving the fabric a "memory", your curtains will maintain their elegant appearance whether they're open or closed.

Curtain header styles not compatible with Memory Training include inverted box pleats, rod pockets, grommets, back tapes, flat hooks, 4-in-1 headers, and ripple folds.

These styles are engineered to preserve their intended look through their structural design and mounting method, making Memory Training unnecessary.

Typically, the stacking width makes up 20% of the ordered width. We advise taking it into account when determining the appropriate rod length to ensure the window opening is fully visible when the drapery is opened.

Together with your parcel, it will include enough hooks and rings to hang up on the curtain rod.

For roller metal hooks, curtain rod and track, please shop separately.

When using pleated header styles, the maximum finished curtain width without seam is 56 inches for curtain lengths above 108 inches. For lengths below 108 inches, there is no seam requirement. If the finished width exceeds this limit, double-width curtains with a vertical seam will be necessary.

180 inches Width; 236 inches Length. Curtains that exceed this maximum size are not eligible for memory training.

Please contact us at jhhmkj@outlook.com and our team will provide detailed guidance on choosing the right header style for you.

Please refer to our Measuring & Installation Guide for step-by-step instructions. You can also contact us at jhhmkj@outlook.com and we will send you the installation instructions.

We have different fabrics and styles. These are our most popular options:

• Lille Linen curtains
• Vol velvet curtains
• Windsor jacquard curtains
• Sheer curtains
• Lille roman shades

Send photos to jhhmkj@outlook.com along with your ideas. We will design multiple solutions for you to choose from and guide you on which parts to measure.

Measure from the curtain rod to the floor, then subtract 2 inches to prevent dragging. For a puddle effect, add extra length so the curtains drape naturally on the floor.

Mounting the curtain rod close to the ceiling (rather than right above the window frame) guides the eye upward, making the room appear taller and more spacious.

Light-filtering curtains are ideal for living rooms and dining rooms. Blackout curtains are best for bedrooms for sound insulation and quality sleep. You can also combine both with a double-layer setup.

Not sure which option suits your space best? Contact us at jhhmkj@outlook.com and we will help you find the perfect match.

We do not offer free sample swatches. You can get our sample book per collection — please contact us at jhhmkj@outlook.com for details.

You will need to purchase a set of sheer curtains, a set of blackout curtains, and a set of double-track/double-rod curtain rods.

This is due to differences in light environment and fabric state, not an actual color deviation:

• Light environment: Mixed illumination from natural light, indoor lamps, or reflected outdoor light alters color presentation.
• Fabric form and background: Folds create light and shadow, and nearby wall or furniture colors can amplify tonal differences.

Subtle tonal differences become more prominent when fabric is displayed as a large hanging area.

Curtains with prints or patterns longer than 100 inches require splicing two pieces of fabric together, and the patterns cannot be perfectly aligned. This is why length limits are imposed.

The most popular style is the Pinch Pleat - Double. It glides smoothly when opening and closing, and is compatible with both standard curtain rods and tracks.

Check if your curtain rings are twisted 180 degrees. Twisted rings cause pleats to twist and look uneven. Before hanging, ensure all pleats are aligned in the same direction.

Due to unusual proportions, we upgrade the shade with a wooden headrail to enhance stability and performance.

If your custom shade has unusual proportions (e.g., width of 25" but length over 55"), our manufacturing team will replace the standard headrail with a wooden one. The wooden headrail does not affect the overall appearance and is chosen solely to ensure smooth operation and long-term performance.

Please do not cut the cords or touch the lifting mechanism on the back. These parts are essential for the shade to function properly. Cutting or adjusting them may damage the product and make it unusable.

Do not pull the fabric or unfold the shade before it is fully installed. Once installed, use both hands to gently and evenly lift or pull down the bottom rail. Avoid pulling from just one side.

Make sure your window frame depth is larger than the shade headrail. The shade width should be 1/4 inch smaller than the window frame width to ensure smooth installation. See our Measuring & Installation Guide for full details.

Make sure both width and height are larger than the window frame so the shade fully covers the window. If the frame depth is less than the shade headrail, choose outside mount. See our Measuring & Installation Guide for full details.

Please refer to our Measuring & Installation Guide or contact us at jhhmkj@outlook.com and our professional agents will recommend the right size for you.

We always encourage customers to order physical Sample Books before making a final decision for the most accurate color representation.